Only the Latin American leader in the tyre retreading products can have a team equipped with information to pass it on to customers quickly and assertively. Just as processes change over time, new needs arise and with this, adaptations to systems need to be reviewed in various areas, the tyre retreading segment also undergoes changes and products need to be suitable for each use and application. And it was with this in mind that Vipal Rubber created a system to search for compounds and types of products for field team to offer the right product for each situation, with more autonomy and updated information to pass on to customers.
Vipal has always been concerned about sharing information with its team considering distance training, especially during the Covid-19 pandemic and with it the physical distance. Therefore, the commercial and technical teams of the national and international markets were trained in the tool remotely, through online training promoted by Univipal, Vipal Rubber corporate university.
Developed by Vipal employees, the exclusive tool will serve as a source of information regarding the indication of compounds. "The objective in developing it was always to present our entire portfolio updated, in a technical manner, where the user can find the best indications for their needs. This methodology will make us analyse the segments in which we operate in a more specific way, making us even more technically sound", said André Desconsi, tyres retreading technician at Vipal.
Tiago Accorsi, who also participated in the development, complements. "It allows our field staff to browse the entire wide range of Vipal compounds, which covers all hot retreading application needs from passenger tyres to giant mining truck tyres. The way the information is presented facilitates its use and allows for more assertive decision-making, delivering the right product for the customer's needs”.